Disposal Journey

JTBD Prompt Operating System and Playbook

Disposer experiences the Disposal Journey — The end-of-life process for the solution, including discarding or selling.

Job: Disposing of a solution

Job Steps

These are sub-objectives of the overall job following the 9 universal phases of Jobs to be Done. Each step is further supported by several performance metrics that customers use to measure success. These are what get prioritized in a survey.

Click Step ⬇️to Open Performance Metrics ➡️

Identify Hazardous Materials

The ability to distinguish between hazardous and non-hazardous materials in the solution to ensure proper disposal methods are used.

1

Locate Disposal Resources

The ability to find appropriate facilities, equipment, or services required for the safe and legal disposal of the solution.

2

Prepare Disposal Containers

The ability to select and ready containers or other storage solutions that are suitable for the type of materials being disposed of.

3

Verify Legal Compliance

The ability to ensure that all disposal methods and processes comply with local, state, and federal regulations.

4

Dispose of the Solution

The ability to physically remove the solution from the current environment and transfer it to a designated disposal area or facility.

5

Monitor Environmental Impact

The ability to keep track of the disposal process's effect on the environment, ensuring that it does not cause harm or exceed regulatory limits.

6

Resolve Containment Issues

The ability to address any leaks, spills, or breaches in containment that occur during the disposal process.

7

Adjust Disposal Methods

The ability to change disposal strategies in response to unexpected circumstances or to improve efficiency and safety.

8

Confirm Disposal Completion

The ability to ensure that all materials have been appropriately disposed of and no residual waste remains.

9

Contexts

When jobs have too high of a context, insights tend to be less actionable - or at least relevant for certain stakeholders. These contexts provide a means for narrowing the scope of your research in a consistent and structured fashion. Certainly, more contexts exist, and can be addressed with a specific request.

Situations

While a group of people may be trying to get the same job done, the way the respond to needs-prioritization questions can be different. When we find statistical clusters of needs we need a way to describe why the group is different from another, not simply that that are different based on how they rate needs. Situations (aka Complexity Factors) that end users experience when they execute the job (or last executed the job) could be different, thus resulting in a different prioritization of specific performance metrics. One or or more situations could correlate to a segment, and it is recommend that follow up interviews are done with actual respondents within a segment to help you gain clarity, and verbatims you can use to construct your strategic storyline for the segment.

Ideal States

There are times when going deep into a job, job map, and success metrics is just too much of a gamble. Is it the right job to study? Ideal states give us a handful of indicators that can be used in addition to importance, difficulty, and frequency to understand which jobs groups of end users struggle with, and why.

Financial Metrics

The purchase decision-maker has a say in product selection, and costs relative to cash outlays, direct or indirect, are what they think about. These questions can only be answer by the person who makes those decisions. For consumers, many times you can included these in a core functional study. However, beware of business end users who simply use products that are purchased for them. They are not the right audience for these metrics.

1. Minimize the cost of acquiring the necessary equipment for disposing of the solution.
2. Minimize the cost of training staff on proper disposal procedures.
3. Minimize the cost of maintaining safety standards during the disposal process.
4. Minimize the cost of waste management services required for disposing of the solution.
5. Minimize the cost of regulatory compliance in the disposal process.
6. Minimize the cost of transportation for moving the solution to the disposal site.
7. Minimize the cost of storage for the solution awaiting disposal.
8. Minimize the cost of protective gear required for safe disposal of the solution.
9. Minimize the cost of environmental impact assessments related to the disposal of the solution.
10. Minimize the cost of potential fines or penalties for improper disposal of the solution.
11. Minimize the cost of recycling or repurposing parts of the solution before disposal.
12. Minimize the cost of documentation and record-keeping for the disposal process.
13. Minimize the cost of emergency response preparation in case of accidents during disposal.
14. Minimize the cost of disposal site cleanup after the solution has been disposed of.
15. Minimize the cost of monitoring and reporting on the disposal process.
16. Minimize the cost of waste treatment prior to disposal of the solution.
17. Minimize the cost of disposal process audits to ensure compliance with regulations.
18. Minimize the cost of disposal process optimization to increase efficiency and reduce waste.
19. Minimize the cost of public relations management in case of public scrutiny over disposal methods.
20. Minimize the cost of disposal process innovation to stay ahead of industry standards and regulations.

Related Jobs

When a core functional job is getting close to maturity, we have to look beyond steps or metrics and find other jobs the end user is trying to accomplish so we can help them. This provides an opportunity to not only get a job done better, but get more jobs done on a single platform (and potentially better).

Before Disposing of a Solution

1. Identifying Disposal Needs - Determine what type of solution needs to be disposed of and the specific disposal requirements.
2. Assessing Current Disposal Infrastructure - Evaluate the existing disposal facilities and equipment to identify any gaps.
3. Analyzing Skills Gap - Assess the existing skillset within the team to understand what capabilities are lacking for proper disposal.
4. Establishing Budget Constraints - Decide on a budget for the disposal process.
5. Prioritizing Disposal Tasks - Rank the disposal tasks based on the type of solution and the urgency of disposal.

During Disposing of a Solution

1. Preparing the Solution for Disposal - Ensure the solution is properly prepared for disposal, including any necessary dismantling or decontamination.
2. Implementing Disposal Procedures - Follow the established procedures for disposing of the solution, ensuring all safety protocols are adhered to.
3. Monitoring Disposal Process - Keep track of the disposal process to ensure it is proceeding as planned and to identify any issues early.
4. Documenting the Disposal - Record all relevant details of the disposal process, including date, method, and any incidents.
5. Ensuring Regulatory Compliance - Verify that all disposal activities are in compliance with relevant regulations and standards.

After Disposing of a Solution

1. Reviewing Disposal Process - Analyze the disposal process to identify any areas for improvement.
2. Training Staff - Provide additional training to staff based on the findings from the disposal process review.
3. Updating Disposal Procedures - Make any necessary updates to the disposal procedures based on the review findings.
4. Monitoring Environmental Impact - Regularly assess the environmental impact of the disposal activities.
5. Planning for Future Disposal Needs - Based on the type of solutions being used, plan for future disposal needs.

Emotional Jobs

Understanding how end users want to feel (or avoid feeling) in the context of getting the job done is important in several ways. First, understanding this helps to think about more abstract things things a user considers when actually performing the job (or access a service/journey). Second, these insights can be critical in messaging to your offer, which is something your marketing team will value.

Desired Emotions:

1. Feel Competent: Understanding the correct procedures and regulations for disposing of a solution is crucial, making competence a desired feeling.
2. Feel Responsible: Knowing that proper disposal is being carried out in an environmentally friendly manner brings a sense of responsibility.
3. Feel Relieved: Completing the disposal process successfully without any issues provides a sense of relief.
4. Feel Respected: Gaining respect from peers and superiors for handling the disposal process efficiently and effectively.
5. Feel Satisfied: Achieving the goal of safely and effectively disposing of a solution brings a sense of satisfaction.

Undesired Emotions:

1. Avoid Feeling Overwhelmed: The complexity and responsibility of disposing of a solution can be daunting, but it's important to manage these feelings to avoid becoming overwhelmed.
2. Avoid Feeling Confused: Uncertainty about the correct disposal procedures or regulations can lead to confusion, which should be avoided.
3. Avoid Feeling Guilty: Improper disposal can have negative environmental impacts, leading to feelings of guilt that should be avoided.
4. Avoid Feeling Anxious: Concerns about the potential for mistakes during the disposal process can cause anxiety, which is undesirable.
5. Avoid Feeling Disrespected: Feeling undervalued or not recognized for the work involved in the disposal process can lead to feelings of disrespect, which should be avoided.

===Survey Format===

Social Jobs

Ditto emotional jobs

Positive Perceptions

1. Be Perceived as Competent - Demonstrating a thorough understanding of disposal processes and regulations ensures others see you as capable and knowledgeable.
2. Be Perceived as Responsible - Showing a commitment to environmentally friendly disposal practices helps others recognize your sense of duty and care for the environment.
3. Be Perceived as Efficient - Completing the disposal process in a timely manner without sacrificing safety or compliance highlights your ability to manage tasks effectively.
4. Be Perceived as Innovative - Finding and implementing new, more effective disposal methods can position you as a forward-thinker in waste management.
5. Be Perceived as Trustworthy - Handling sensitive or hazardous materials correctly assures others that they can rely on you for critical tasks.

Negative Perceptions

1. Avoid Being Perceived as Negligent - Failing to follow proper disposal protocols can lead others to question your professionalism and attention to detail.
2. Avoid Being Perceived as Indifferent - Ignoring the environmental impact of disposal activities can tarnish your reputation as a responsible disposer.
3. Avoid Being Perceived as Slow - Taking too long to complete disposal tasks may create an impression of inefficiency or lack of skill.
4. Avoid Being Perceived as Outdated - Relying solely on traditional disposal methods without exploring new options can make you seem resistant to innovation.
5. Avoid Being Perceived as Unreliable - Inconsistency in following through with disposal tasks can erode trust and confidence in your abilities.

Survey Format

How this was made

I used the tools that I’ve shared in my Jobs-to-be-Done Masterclass: Eliminating Jobs-to-be-Done Interviews with Artificial Intelligence ⬅️ to build this entire catalog.

While it did take some time, that’s because there are 16 journeys and the catalogs are comprehensive. You will not find anything like this in the JTBD practitioner world.

Consultants make their money doing things. Innovators automate things. I hope Customer Experience (CX) professionals are able to leverage this work to accelerate their own.

Purpose

Journey Mapping exercises typically end with a visualization of a make believe journey with a smattering of pain points expressed by a smattering of real people.

Have you ever wondered why you constantly have to redo these?

What I’ve developed above may not be absolutely perfect for your situation, but with a few tweaks it will stand the test of time as the backbone of your prioritization of customer needs, and the foundation of your strategic roadmaps far into the future.

We don’t study solutions, we study the jobs your customers are trying to get done as they experience the lifecycle of ownership within your ecosystem.

Simple as that.

Now, go run a survey. I’ll be incorporating some accelerators for that very, very soon.

Contact

Mike Boysen - Managing Director

Practical JTBD, LLC

www.pjtbd.com | http://jobstobedone.substack.com

678-824-2789 | info@pjtbd.com

Copyright

The entire catalog is covered under creative commons….

The Customer Journey 2.0 Toolkit © 2024 by Michael A. Boysen is licensed under Attribution-NonCommercial-ShareAlike 4.0 International