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Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
How important is it that you… and How satisfied are you with your ability to…
- Minimize the time it takes to identify hazardous materials present in a solution, e.g., toxic chemicals, flammable substances, etc.
- Minimize the time it takes to classify the types of hazardous materials, e.g., corrosive, explosive, etc.
- Minimize the time it takes to verify the concentration levels of hazardous materials, e.g., ppm measurements, toxicity levels, etc.
- Minimize the time it takes to assess the compatibility of hazardous materials with disposal methods, e.g., incineration, chemical treatment, etc.
- Minimize the time it takes to evaluate the environmental impact of hazardous materials, e.g., water pollution potential, air quality effects, etc.
- Minimize the time it takes to determine regulatory compliance requirements for hazardous material disposal, e.g., EPA guidelines, local laws, etc.
- Minimize the time it takes to establish the physical state of hazardous materials, e.g., solid, liquid, gas, etc.
- Minimize the time it takes to assess the risk of accidental exposure to hazardous materials, e.g., skin contact, inhalation, etc.
- Minimize the time it takes to identify appropriate personal protective equipment for handling hazardous materials, e.g., gloves, masks, etc.
- Minimize the time it takes to determine the urgency of disposal based on the hazardous material's stability, e.g., risk of explosion, chemical reactivity, etc.
- Minimize the time it takes to establish the quantity of hazardous material for disposal, e.g., volume, weight, etc.
- Minimize the time it takes to verify the labeling and documentation requirements for hazardous materials, e.g., MSDS sheets, transport labels, etc.
- Minimize the time it takes to identify potential disposal sites for hazardous materials, e.g., specialized facilities, treatment centers, etc.
- Minimize the time it takes to evaluate the costs associated with hazardous material disposal, e.g., transportation fees, treatment charges, etc.
- Minimize the time it takes to assess the need for additional testing or analysis of hazardous materials, e.g., chemical composition tests, toxicity assessments, etc.
- Minimize the time it takes to identify potential hazards during transportation of hazardous materials, e.g., spill risks, contamination, etc.
- Minimize the time it takes to determine the appropriate containment methods for hazardous materials, e.g., sealed containers, double-bagging, etc.
- Minimize the likelihood of inadequate identification of hazardous materials leading to safety risks, e.g., chemical burns, respiratory issues, etc.
- Minimize the likelihood of non-compliance with regulations causing legal and financial repercussions, e.g., fines, shutdowns, etc.
- Minimize the likelihood of environmental contamination due to improper disposal of hazardous materials, e.g., soil pollution, waterway damage, etc.
Customer Success Statements (PJTBD)
How important is it that you can quickly and accurately… and How difficult is it for you to…
- Identify hazardous materials present in a solution, e.g., toxic chemicals, flammable substances, etc.
- Classify the types of hazardous materials, e.g., corrosive, explosive, etc.
- Verify the concentration levels of hazardous materials, e.g., ppm measurements, toxicity levels, etc.
- Assess the compatibility of hazardous materials with disposal methods, e.g., incineration, chemical treatment, etc.
- Evaluate the environmental impact of hazardous materials, e.g., water pollution potential, air quality effects, etc.
- Determine regulatory compliance requirements for hazardous material disposal, e.g., EPA guidelines, local laws, etc.
- Establish the physical state of hazardous materials, e.g., solid, liquid, gas, etc.
- Assess the risk of accidental exposure to hazardous materials, e.g., skin contact, inhalation, etc.
- Identify appropriate personal protective equipment for handling hazardous materials, e.g., gloves, masks, etc.
- Determine the urgency of disposal based on the hazardous material's stability, e.g., risk of explosion, chemical reactivity, etc.
- Establish the quantity of hazardous material for disposal, e.g., volume, weight, etc.
- Verify the labeling and documentation requirements for hazardous materials, e.g., MSDS sheets, transport labels, etc.
- Identify potential disposal sites for hazardous materials, e.g., specialized facilities, treatment centers, etc.
- Evaluate the costs associated with hazardous material disposal, e.g., transportation fees, treatment charges, etc.
- Assess the need for additional testing or analysis of hazardous materials, e.g., chemical composition tests, toxicity assessments, etc.
- Identify potential hazards during transportation of hazardous materials, e.g., spill risks, contamination, etc.
- Determine the appropriate containment methods for hazardous materials, e.g., sealed containers, double-bagging, etc.
- Avoid inadequate identification of hazardous materials leading to safety risks, e.g., chemical burns, respiratory issues, etc.
- Avoid non-compliance with regulations causing legal and financial repercussions, e.g., fines, shutdowns, etc.
- Avoid environmental contamination due to improper disposal of hazardous materials, e.g., soil pollution, waterway damage, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]