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Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
How important is it that you… and How satisfied are you with your ability to…
- Minimize the time it takes to confirm adherence to local, state, and federal hazardous waste disposal regulations, e.g., EPA guidelines, DOT standards, etc.
- Minimize the time it takes to verify the acquisition of necessary permits and licenses for hazardous waste disposal, e.g., state-specific permits, transportation licenses, etc.
- Minimize the time it takes to ensure compliance with international hazardous material disposal laws, e.g., Basel Convention, Rotterdam Convention, etc.
- Minimize the time it takes to determine the legal requirements for record-keeping and documentation of hazardous waste disposal, e.g., manifests, disposal records, etc.
- Minimize the time it takes to evaluate the compliance of contracted disposal services with legal standards, e.g., third-party certifications, audit reports, etc.
- Minimize the time it takes to verify the proper labeling and marking of hazardous waste as per legal requirements, e.g., UN numbers, hazard labels, etc.
- Minimize the time it takes to ensure employee training on legal compliance in hazardous material handling and disposal, e.g., OSHA training, HAZWOPER certification, etc.
- Minimize the time it takes to confirm the implementation of necessary safety measures in compliance with legal standards, e.g., spill containment plans, emergency procedures, etc.
- Minimize the time it takes to assess the legal implications of cross-border transportation of hazardous materials, e.g., transboundary movement regulations, import-export restrictions, etc.
- Minimize the time it takes to establish processes for regular legal compliance audits in hazardous waste management, e.g., internal checks, third-party audits, etc.
- Minimize the time it takes to evaluate the legal liability associated with hazardous waste disposal, e.g., potential fines, remediation responsibilities, etc.
- Minimize the time it takes to verify the compliance of disposal methods with industry-specific regulations, e.g., medical waste protocols, electronic waste guidelines, etc.
- Minimize the time it takes to confirm the accuracy and completeness of hazardous waste manifests and shipping documents, e.g., waste descriptions, quantity, etc.
- Minimize the time it takes to ensure the alignment of waste classification with legal disposal requirements, e.g., identification of waste codes, proper waste categorization, etc.
- Minimize the time it takes to verify the legal compliance of storage facilities for hazardous waste, e.g., containment requirements, security measures, etc.
- Minimize the likelihood of legal penalties due to non-compliance with hazardous waste regulations, e.g., fines, legal actions, business disruptions, etc.
- Minimize the likelihood of environmental contamination due to failure to comply with legal disposal guidelines, e.g., improper disposal methods, unlicensed facilities, etc.
- Minimize the likelihood of incurring liability for accidents due to non-compliance with safety standards, e.g., spills, exposure incidents, etc.
- Minimize the likelihood of misinterpretation or ignorance of changes in hazardous waste disposal laws, e.g., recent amendments, updated guidelines, etc.
- Minimize the likelihood of delays in disposal processes due to legal non-compliance, e.g., halted operations, rejections by disposal facilities, etc.
Customer Success Statements (PJTBD)
How important is it that you can quickly and accurately… and How difficult is it for you to…
- Confirm adherence to local, state, and federal hazardous waste disposal regulations, e.g., EPA guidelines, DOT standards, etc.
- Verify the acquisition of necessary permits and licenses for hazardous waste disposal, e.g., state-specific permits, transportation licenses, etc.
- Ensure compliance with international hazardous material disposal laws, e.g., Basel Convention, Rotterdam Convention, etc.
- Determine the legal requirements for record-keeping and documentation of hazardous waste disposal, e.g., manifests, disposal records, etc.
- Evaluate the compliance of contracted disposal services with legal standards, e.g., third-party certifications, audit reports, etc.
- Verify the proper labeling and marking of hazardous waste as per legal requirements, e.g., UN numbers, hazard labels, etc.
- Ensure employee training on legal compliance in hazardous material handling and disposal, e.g., OSHA training, HAZWOPER certification, etc.
- Confirm the implementation of necessary safety measures in compliance with legal standards, e.g., spill containment plans, emergency procedures, etc.
- Assess the legal implications of cross-border transportation of hazardous materials, e.g., transboundary movement regulations, import-export restrictions, etc.
- Establish processes for regular legal compliance audits in hazardous waste management, e.g., internal checks, third-party audits, etc.
- Evaluate the legal liability associated with hazardous waste disposal, e.g., potential fines, remediation responsibilities, etc.
- Verify the compliance of disposal methods with industry-specific regulations, e.g., medical waste protocols, electronic waste guidelines, etc.
- Confirm the accuracy and completeness of hazardous waste manifests and shipping documents, e.g., waste descriptions, quantity, etc.
- Ensure the alignment of waste classification with legal disposal requirements, e.g., identification of waste codes, proper waste categorization, etc.
- Verify the legal compliance of storage facilities for hazardous waste, e.g., containment requirements, security measures, etc.
- Avoid legal penalties due to non-compliance with hazardous waste regulations, e.g., fines, legal actions, business disruptions, etc.
- Avoid environmental contamination due to failure to comply with legal disposal guidelines, e.g., improper disposal methods, unlicensed facilities, etc.
- Avoid incurring liability for accidents due to non-compliance with safety standards, e.g., spills, exposure incidents, etc.
- Avoid misinterpretation or ignorance of changes in hazardous waste disposal laws, e.g., recent amendments, updated guidelines, etc.
- Avoid delays in disposal processes due to legal non-compliance, e.g., halted operations, rejections by disposal facilities, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]