/w=256,quality=90,fit=scale-down)
Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
How important is it that you… and How satisfied are you with your ability to…
- Minimize the time it takes to identify and diagnose containment breaches or failures in hazardous material storage, e.g., leaks, ruptures, corrosion, etc.
- Minimize the time it takes to implement corrective actions for containment issues, e.g., repair, replacement, reinforcement, etc.
- Minimize the time it takes to verify the effectiveness of containment repairs or modifications, e.g., pressure testing, leak detection, etc.
- Minimize the time it takes to evaluate alternative containment solutions when current systems fail, e.g., secondary containment, upgraded materials, etc.
- Minimize the time it takes to assess the risk of secondary contamination due to containment failures, e.g., soil and water contamination, airborne dispersal, etc.
- Minimize the time it takes to ensure compliance of containment solutions with regulatory standards, e.g., EPA guidelines, OSHA requirements, etc.
- Minimize the time it takes to coordinate with experts or consultants for specialized containment issues, e.g., hazardous material engineers, environmental consultants, etc.
- Minimize the time it takes to establish emergency procedures for immediate response to containment failures, e.g., spill response, evacuation plans, etc.
- Minimize the time it takes to assess and update maintenance protocols for containment systems, e.g., regular inspections, routine maintenance schedules, etc.
- Minimize the time it takes to train personnel on identifying and responding to containment issues, e.g., hazard recognition, emergency protocols, etc.
- Minimize the time it takes to evaluate the financial impact of containment failures and subsequent actions, e.g., repair costs, potential fines, etc.
- Minimize the time it takes to verify the structural integrity of containment systems post-repair, e.g., stress tests, material integrity checks, etc.
- Minimize the time it takes to identify preventive measures to avoid future containment issues, e.g., material upgrades, design improvements, etc.
- Minimize the time it takes to document containment issues and resolutions for future reference and compliance, e.g., incident reports, repair logs, etc.
- Minimize the time it takes to communicate containment issue resolutions to relevant stakeholders, e.g., regulatory bodies, management, etc.
- Minimize the likelihood of environmental harm due to inadequate containment of hazardous materials, e.g., leaks into ecosystems, toxic exposure, etc.
- Minimize the likelihood of workplace accidents or health risks due to containment failures, e.g., spills, inhalation hazards, etc.
- Minimize the likelihood of regulatory non-compliance and associated penalties due to containment issues, e.g., fines, legal actions, shutdowns, etc.
- Minimize the likelihood of recurring containment issues due to insufficient corrective measures, e.g., temporary fixes, overlooked vulnerabilities, etc.
- Minimize the likelihood of delays in operations or project timelines due to containment failures, e.g., cleanup efforts, investigation time, etc.
Customer Success Statements (PJTBD)
How important is it that you can quickly and accurately… and How difficult is it for you to…
- Identify and diagnose containment breaches or failures in hazardous material storage, e.g., leaks, ruptures, corrosion, etc.
- Implement corrective actions for containment issues, e.g., repair, replacement, reinforcement, etc.
- Verify the effectiveness of containment repairs or modifications, e.g., pressure testing, leak detection, etc.
- Evaluate alternative containment solutions when current systems fail, e.g., secondary containment, upgraded materials, etc.
- Assess the risk of secondary contamination due to containment failures, e.g., soil and water contamination, airborne dispersal, etc.
- Ensure compliance of containment solutions with regulatory standards, e.g., EPA guidelines, OSHA requirements, etc.
- Coordinate with experts or consultants for specialized containment issues, e.g., hazardous material engineers, environmental consultants, etc.
- Establish emergency procedures for immediate response to containment failures, e.g., spill response, evacuation plans, etc.
- Assess and update maintenance protocols for containment systems, e.g., regular inspections, routine maintenance schedules, etc.
- Train personnel on identifying and responding to containment issues, e.g., hazard recognition, emergency protocols, etc.
- Evaluate the financial impact of containment failures and subsequent actions, e.g., repair costs, potential fines, etc.
- Verify the structural integrity of containment systems post-repair, e.g., stress tests, material integrity checks, etc.
- Identify preventive measures to avoid future containment issues, e.g., material upgrades, design improvements, etc.
- Document containment issues and resolutions for future reference and compliance, e.g., incident reports, repair logs, etc.
- Communicate containment issue resolutions to relevant stakeholders, e.g., regulatory bodies, management, etc.
- Avoid environmental harm due to inadequate containment of hazardous materials, e.g., leaks into ecosystems, toxic exposure, etc.
- Avoid workplace accidents or health risks due to containment failures, e.g., spills, inhalation hazards, etc.
- Avoid regulatory non-compliance and associated penalties due to containment issues, e.g., fines, legal actions, shutdowns, etc.
- Avoid recurring containment issues due to insufficient corrective measures, e.g., temporary fixes, overlooked vulnerabilities, etc.
- Avoid delays in operations or project timelines due to containment failures, e.g., cleanup efforts, investigation time, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]