Preservation Journey

Guardian experiences the Preservation Journey — The responsibility of safeguarding the solution.

Job: Storing a solution

Multiple Instances

Ongoing Journeys

Job Steps

These are sub-objectives of the overall job following the 9 universal phases of Jobs to be Done. Each step is further supported by several performance metrics that customers use to measure success. These are what get prioritized in a survey.

Click Step ⬇️to Open Performance Metrics ➡️

Identify Storage Needs

The ability to determine the specific requirements for storing the solution or product, such as temperature, humidity, light exposure, and space.

Find Suitable Storage Space

The ability to locate a space that meets the identified storage needs, considering factors like size, temperature control, and accessibility.

Prepare Storage Space

The ability to clean and organize the storage space to ensure it is ready for the solution or product, including adjusting temperature or humidity levels if necessary.

Verify Storage Conditions

The ability to confirm that the storage conditions meet the requirements for the solution or product, ensuring its safety and integrity.

Store the Solution or Product

The ability to place the solution or product in the prepared storage space, following any specific instructions for positioning or arrangement.

Monitor Storage Conditions

The ability to regularly check the conditions of the storage space, such as temperature and humidity, to ensure they remain within the required range.

Address Any Storage Issues

The ability to troubleshoot and resolve any problems that arise with the storage conditions, such as adjusting the temperature or relocating the solution or product if necessary.

Adjust Storage Conditions as Needed

The ability to make changes to the storage conditions based on ongoing monitoring, such as adjusting the temperature or humidity levels.

Confirm Solution or Product Integrity

The ability to check the solution or product periodically to ensure it remains in good condition and has not been adversely affected by the storage conditions.

Remove Solution or Product from Storage

The ability to safely retrieve the solution or product from the storage space when it is needed, ensuring it is handled correctly to maintain its integrity.

Evaluate Storage Effectiveness

The ability to assess the effectiveness of the storage process, considering factors like the condition of the solution or product and any issues encountered during storage.

Plan for Future Storage Needs

The ability to use the evaluation of the storage process to plan for future storage needs, making any necessary adjustments to the storage space or conditions.

Contexts

When jobs have too high of a context, insights tend to be less actionable - or at least relevant for certain stakeholders. These contexts provide a means for narrowing the scope of your research in a consistent and structured fashion. Certainly, more contexts exist, and can be addressed with a specific request.

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Pharmaceutical Company - A company that develops and produces drugs and medications. They may need to store these products in a controlled environment to ensure their efficacy and safety.

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Hospital - A healthcare institution that provides patient treatment. They may need to store medical supplies, medications, and other healthcare products.

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Research Laboratory - A facility where scientific research and experiments are conducted. They may need to store chemicals, samples, or other materials used in their research.

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Food Processing Plant - A facility that processes raw food ingredients into consumable food products. They may need to store these products before they are packaged and distributed.

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Warehouse - A large building where raw materials or manufactured goods may be stored before they are distributed for sale.

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Retail Store - A business that sells products directly to consumers. They may need to store inventory before it is displayed for sale.

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Art Museum - An institution that houses and displays works of art. They may need to store pieces that are not currently on display.

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Library - A public institution that lends books and other materials to people. They may need to store books and other materials.

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School - An educational institution. They may need to store textbooks, supplies, and other educational materials.

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Construction Company - A company that constructs buildings or infrastructure. They may need to store construction materials and equipment.

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Automotive Manufacturer - A company that produces vehicles. They may need to store parts and components before they are assembled.

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Brewery - A place where beer is produced commercially. They may need to store ingredients like hops and barley, as well as the finished product.

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Data Center - A facility used to house computer systems and related components. They may need to store servers and other IT equipment.

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Film Studio - A controlled environment for the production of cinematic productions. They may need to store props, costumes, and equipment.

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Fitness Center - A place where people go to exercise. They may need to store fitness equipment and supplies.

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Restaurant - A business that prepares and serves food to customers. They may need to store ingredients and prepared food.

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Agricultural Farm - A place where crops are grown or animals are raised. They may need to store feed, seeds, and harvested products.

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Photography Studio - A workspace to take, develop, print and duplicate photographs. They may need to store cameras, lenses, and other photography equipment.

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Publishing House - A company that prepares and issues books, journals, music, and other works for sale. They may need to store manuscripts, drafts, and printed copies.

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Clothing Retailer - A business that sells clothes to the public. They may need to store inventory before it is displayed for sale.

Situations

While a group of people may be trying to get the same job done, the way the respond to needs-prioritization questions can be different. When we find statistical clusters of needs we need a way to describe why the group is different from another, not simply that that are different based on how they rate needs. Situations (aka Complexity Factors) that end users experience when they execute the job (or last executed the job) could be different, thus resulting in a different prioritization of specific performance metrics. One or or more situations could correlate to a segment, and it is recommend that follow up interviews are done with actual respondents within a segment to help you gain clarity, and verbatims you can use to construct your strategic storyline for the segment.

Situations/Complexities	1	2	3	4	5
Storage space availability	No space				Abundant space
Accessibility of the storage area	Inaccessible				Easily accessible
Security of the storage area	Unsecured				Highly secured
Temperature control in the storage area	Uncontrolled				Fully controlled
Humidity control in the storage area	Uncontrolled				Fully controlled
Risk of damage to the product	High risk				No risk
Ease of retrieving the product	Difficult				Easy
Risk of product contamination	High risk				No risk
Availability of backup storage	No backup				Backup available
Cost of storage	High cost				Low cost
Availability of insurance for the product	No insurance				Fully insured
Risk of product expiration	High risk				No risk
Availability of product inventory system	No system				System in place
Risk of product theft	High risk				No risk
Availability of product handling equipment	No equipment				Equipment available
Availability of trained personnel for product handling	No personnel				Trained personnel available
Risk of product misplacement	High risk				No risk
Availability of product segregation system	No system				System in place
Risk of product mix-up	High risk				No risk
Availability of emergency response plan	No plan				Plan in place

Ideal States

There are times when going deep into a job, job map, and success metrics is just too much of a gamble. Is it the right job to study? Ideal states give us a handful of indicators that can be used in addition to importance, difficulty, and frequency to understand which jobs groups of end users struggle with, and why.

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Identify the specific storage needs of the solution or product - Understanding the specific storage requirements of the solution or product is crucial to ensure its integrity and longevity.

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Find a storage space that meets the identified needs - Locating a suitable storage space that fulfills the specific requirements is essential for the proper storage of the solution or product.

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Prepare the identified storage space for the solution or product - Preparing the storage space according to the specific needs of the solution or product ensures its safety and effectiveness.

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Verify that the storage conditions meet the requirements - Confirming that the storage conditions are suitable for the solution or product is important to maintain its quality.

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Store the solution or product in the prepared space - Storing the solution or product correctly in the prepared space is necessary to preserve its integrity.

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Monitor the conditions of the storage space regularly - Regular monitoring of the storage conditions is crucial to ensure they remain within the required range.

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Address any issues with the storage conditions promptly - Quickly resolving any problems with the storage conditions is important to prevent any damage to the solution or product.

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Adjust the storage conditions as needed - Making necessary adjustments to the storage conditions based on ongoing monitoring is crucial to maintain the quality of the solution or product.

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Confirm the integrity of the solution or product periodically - Regularly checking the condition of the solution or product ensures it has not been adversely affected by the storage conditions.

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Remove the solution or product from storage safely when needed - Safely retrieving the solution or product from storage when required is important to maintain its integrity.

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Evaluate the effectiveness of the storage process - Assessing the effectiveness of the storage process is crucial to identify any potential improvements.

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Plan for future storage needs based on the evaluation - Using the evaluation of the storage process to plan for future storage needs helps in maintaining the quality of the solution or product in the long run.

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Ensure the storage space is easily accessible - Having easy access to the storage space is important for convenience and efficiency.

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Ensure the storage space is secure - Securing the storage space is crucial to protect the solution or product from theft or damage.

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Ensure the storage space is clean and free from pests - Maintaining a clean and pest-free storage space is important to prevent contamination or damage to the solution or product.

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Ensure the storage space has adequate ventilation - Having adequate ventilation in the storage space is crucial to prevent the buildup of harmful gases or moisture.

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Ensure the storage space has sufficient lighting - Having sufficient lighting in the storage space is important for visibility and safety.

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Ensure the storage space is free from extreme temperatures - Protecting the storage space from extreme temperatures is crucial to maintain the quality of the solution or product.

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Ensure the storage space is free from humidity - Keeping the storage space free from humidity is important to prevent the growth of mold or mildew.

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Ensure the storage space is spacious enough for the solution or product - Having enough space in the storage area is crucial to prevent overcrowding and damage to the solution or product.

Financial Metrics

The purchase decision-maker has a say in product selection, and costs relative to cash outlays, direct or indirect, are what they think about. These questions can only be answer by the person who makes those decisions. For consumers, many times you can included these in a core functional study. However, beware of business end users who simply use products that are purchased for them. They are not the right audience for these metrics.

Minimize the cost of acquiring the necessary storage equipment for the solution or product.
Minimize the cost of maintaining the storage conditions required for the solution or product.
Minimize the cost of monitoring the storage conditions to ensure the solution or product's quality.
Minimize the cost of replacing the solution or product if it gets damaged in storage.
Minimize the cost of training staff on proper storage procedures for the solution or product.
Minimize the cost of insurance for the stored solution or product.
Minimize the cost of security measures to protect the stored solution or product.
Minimize the cost of waste disposal related to the stored solution or product.
Minimize the cost of inventory management for the stored solution or product.
Minimize the cost of compliance with storage regulations for the solution or product.
Minimize the cost of energy consumption for maintaining the storage environment.
Minimize the cost of space utilization for storing the solution or product.
Minimize the cost of transportation to and from the storage location.
Minimize the cost of emergency procedures in case of a storage failure.
Minimize the cost of regular inspections to ensure the solution or product's integrity in storage.
Minimize the cost of upgrading storage facilities to accommodate the solution or product.
Minimize the cost of documentation related to the storage of the solution or product.
Minimize the cost of potential loss due to improper storage of the solution or product.
Minimize the cost of contingency planning for potential storage issues.
Minimize the cost of disposal of the solution or product after its storage life.

Related Jobs

When a core functional job is getting close to maturity, we have to look beyond steps or metrics and find other jobs the end user is trying to accomplish so we can help them. This provides an opportunity to not only get a job done better, but get more jobs done on a single platform (and potentially better).

Before Storing a Solution or Product

Identifying Storage Requirements - Understand the specific storage needs of the solution or product, such as temperature, light, and humidity conditions.
Assessing Available Storage Space - Evaluate the current storage space to ensure it can accommodate the solution or product.
Preparing the Storage Area - Clean and organize the storage area to make room for the solution or product.
Understanding Handling Instructions - Read and comprehend any specific handling instructions for the solution or product.
Establishing a Storage System - Develop a system for storing the solution or product, such as a specific order or arrangement.

During Storing a Solution or Product

Following Handling Instructions - Handle the solution or product as per the instructions to avoid any damage or degradation.
Implementing the Storage System - Place the solution or product in the storage area according to the established system.
Monitoring Storage Conditions - Regularly check the storage conditions to ensure they remain within the required parameters.
Documenting Storage Details - Record details such as the date of storage, location, and any other relevant information.
Securing the Storage Area - Ensure the storage area is secure to prevent theft or damage.

After Storing a Solution or Product

Regularly Checking the Solution or Product - Periodically inspect the solution or product to ensure it remains in good condition.
Maintaining the Storage Area - Keep the storage area clean and organized to prevent any damage to the solution or product.
Updating Storage Records - Update any storage records as necessary, such as if the solution or product is moved or used.
Reviewing Storage Practices - Periodically reassess the storage practices to ensure they continue to meet the needs of the solution or product.
Adjusting Storage Conditions as Needed - Make any necessary adjustments to the storage conditions to ensure the solution or product remains in optimal condition.

Emotional Jobs

Understanding how end users want to feel (or avoid feeling) in the context of getting the job done is important in several ways. First, understanding this helps to think about more abstract things things a user considers when actually performing the job (or access a service/journey). Second, these insights can be critical in messaging to your offer, which is something your marketing team will value.

Desired Emotions:

Feel Calm: As a guardian storing a solution or product, it is crucial to feel calm to ensure that the process is carried out smoothly and without errors.
Feel Confident: Confidence is necessary to trust in your abilities to store the solution or product correctly and safely.
Feel Focused: Being focused is essential to pay attention to details and avoid mistakes during the storage process.
Feel Organized: Feeling organized can help in arranging the solution or product in a systematic manner, making it easier to locate later.
Feel Responsible: As a guardian, feeling responsible for the solution or product can ensure that it is stored with utmost care and diligence.

Undesired Emotions:

Avoid Feeling Anxious: Anxiety can lead to mistakes and mishandling of the solution or product. It is important to stay calm and composed during the storage process.
Avoid Feeling Rushed: Feeling rushed can lead to carelessness and errors. It is important to take the necessary time to store the solution or product properly.
Avoid Feeling Distracted: Distractions can lead to mistakes. It is important to stay focused on the task at hand.
Avoid Feeling Disorganized: Disorganization can lead to inefficient storage and difficulty in locating the solution or product later.
Avoid Feeling Irresponsible: Irresponsibility can lead to mishandling or misplacement of the solution or product.

Survey Format:

When storing a solution or product…	How important is it that you are able to…			How difficult is it for you to…
	Not important	Neutral	Important	Not difficult	Neutral	Difficult
Feel Calm
Feel Confident
Feel Focused
Feel Organized
Feel Responsible
Avoid Feeling Anxious
Avoid Feeling Rushed
Avoid Feeling Distracted
Avoid Feeling Disorganized
Avoid Feeling Irresponsible

Social Jobs

Ditto emotional jobs

Positive Perceptions

Be Perceived as Organized - Having a systematic approach to storing solutions or products is crucial. Being perceived as organized implies that you can easily locate and retrieve items when needed, which can save time and increase efficiency.
Be Perceived as Responsible - Taking care of the stored items and ensuring their safety is a key part of the job. Being perceived as responsible shows that you can be trusted with valuable items.
Be Perceived as Detail-oriented - Paying attention to the small details can make a big difference in storage. Being perceived as detail-oriented means you are thorough and meticulous, which can prevent mistakes and mishaps.
Be Perceived as Knowledgeable - Understanding the nature of the items being stored and the best ways to store them is important. Being perceived as knowledgeable shows that you are well-informed and competent.
Be Perceived as Reliable - Consistency and dependability are important in storage. Being perceived as reliable means that others can count on you to do your job well and on time.

Negative Perceptions

Avoid Being Perceived as Disorganized - A lack of organization can lead to lost or damaged items. Avoid being perceived as disorganized to maintain trust and efficiency.
Avoid Being Perceived as Irresponsible - Negligence can result in serious consequences in storage. Avoid being perceived as irresponsible to maintain a good reputation and prevent problems.
Avoid Being Perceived as Careless - Overlooking details can lead to mistakes. Avoid being perceived as careless to ensure the quality of your work.
Avoid Being Perceived as Ignorant - Lack of knowledge can lead to improper storage methods. Avoid being perceived as ignorant to maintain credibility and effectiveness.
Avoid Being Perceived as Unreliable - Inconsistency can lead to delays and other issues. Avoid being perceived as unreliable to maintain trust and efficiency.

Survey Format

When storing a solution or product…	How important is it that you are able to…			How difficult is it for you to…
	Not important	Neutral	Important	Not difficult	Neutral	Difficult
Be Perceived as Organized
Be Perceived as Responsible
Be Perceived as Detail-oriented
Be Perceived as Knowledgeable
Be Perceived as Reliable
Avoid Being Perceived as Disorganized
Avoid Being Perceived as Irresponsible
Avoid Being Perceived as Careless
Avoid Being Perceived as Ignorant
Avoid Being Perceived as Unreliable

How this was made

I used the tools that I’ve shared in my Jobs-to-be-Done Masterclass: Eliminating Jobs-to-be-Done Interviews with Artificial Intelligence ⬅️ to build this entire catalog.

While it did take some time, that’s because there are 16 journeys and the catalogs are comprehensive. You will not find anything like this in the JTBD practitioner world.

Consultants make their money doing things. Innovators automate things. I hope Customer Experience (CX) professionals are able to leverage this work to accelerate their own.

Purpose

Journey Mapping exercises typically end with a visualization of a make believe journey with a smattering of pain points expressed by a smattering of real people.

Have you ever wondered why you constantly have to redo these?

What I’ve developed above may not be absolutely perfect for your situation, but with a few tweaks it will stand the test of time as the backbone of your prioritization of customer needs, and the foundation of your strategic roadmaps far into the future.

We don’t study solutions, we study the jobs your customers are trying to get done as they experience the lifecycle of ownership within your ecosystem.

Simple as that.

Now, go run a survey. I’ll be incorporating some accelerators for that very, very soon.

Contact

Mike Boysen - Managing Director

Practical JTBD, LLC

www.pjtbd.com | http://jobstobedone.substack.com

678-824-2789 | info@pjtbd.com

Copyright

The entire catalog is covered under creative commons….