Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
- Minimize the time it takes to track the completion status of maintenance tasks, e.g., real-time updates, digital dashboards, etc.
- Minimize the time it takes to identify any delays or deviations from the maintenance schedule, e.g., overdue tasks, missed deadlines, etc.
- Minimize the time it takes to assess the efficiency of maintenance workflows, e.g., time tracking, process analytics, etc.
- Minimize the time it takes to verify the quality and effectiveness of completed maintenance tasks, e.g., post-maintenance inspections, performance testing, etc.
- Minimize the time it takes to adjust maintenance plans in response to unforeseen challenges or findings, e.g., equipment breakdowns, resource shortages, etc.
- Minimize the time it takes to communicate progress and updates to stakeholders, e.g., regular reports, status meetings, etc.
- Minimize the time it takes to collect and analyze data on maintenance outcomes, e.g., success rates, failure causes, etc.
- Minimize the time it takes to coordinate with other departments or teams affected by maintenance activities, e.g., operations, logistics, etc.
- Minimize the time it takes to manage and update maintenance records and documentation, e.g., digital logs, service histories, etc.
- Minimize the time it takes to ensure ongoing compliance with safety and regulatory standards during maintenance, e.g., audits, certification checks, etc.
- Minimize the time it takes to track and manage inventory of spare parts and supplies, e.g., reorder levels, stock audits, etc.
- Minimize the time it takes to identify opportunities for improvement in maintenance procedures, e.g., process optimization, technology integration, etc.
- Minimize the time it takes to assess the impact of maintenance on equipment lifespan and performance, e.g., wear analysis, efficiency metrics, etc.
- Minimize the time it takes to monitor the physical and mental well-being of the maintenance team, e.g., ergonomic assessments, stress levels, etc.
- Minimize the time it takes to evaluate the cost-effectiveness of maintenance activities, e.g., budget comparisons, cost-benefit analyses, etc.
- Minimize the likelihood of overlooking important maintenance tasks or issues, e.g., critical component checks, symptom monitoring, etc.
- Minimize the likelihood of miscommunication or information gaps regarding maintenance progress, e.g., team updates, record discrepancies, etc.
- Minimize the likelihood of maintenance activities causing disruptions to regular operations, e.g., unplanned downtime, operational conflicts, etc.
- Minimize the likelihood of resource misallocation during maintenance, e.g., uneven workforce distribution, inadequate tool availability, etc.
- Minimize the likelihood of failing to capture and apply learnings from maintenance activities, e.g., ignoring feedback, not updating best practices, etc.
Customer Success Statements (PJTBD)
1. Track the completion status of maintenance tasks, e.g., real-time updates, digital dashboards, etc. 2. Identify any delays or deviations from the maintenance schedule, e.g., overdue tasks, missed deadlines, etc. 3. Assess the efficiency of maintenance workflows, e.g., time tracking, process analytics, etc. 4. Verify the quality and effectiveness of completed maintenance tasks, e.g., post-maintenance inspections, performance testing, etc. 5. Adjust maintenance plans in response to unforeseen challenges or findings, e.g., equipment breakdowns, resource shortages, etc. 6. Communicate progress and updates to stakeholders, e.g., regular reports, status meetings, etc. 7. Collect and analyze data on maintenance outcomes, e.g., success rates, failure causes, etc. 8. Coordinate with other departments or teams affected by maintenance activities, e.g., operations, logistics, etc. 9. Manage and update maintenance records and documentation, e.g., digital logs, service histories, etc. 10. Ensure ongoing compliance with safety and regulatory standards during maintenance, e.g., audits, certification checks, etc. 11. Track and manage inventory of spare parts and supplies, e.g., reorder levels, stock audits, etc. 12. Identify opportunities for improvement in maintenance procedures, e.g., process optimization, technology integration, etc. 13. Assess the impact of maintenance on equipment lifespan and performance, e.g., wear analysis, efficiency metrics, etc. 14. Monitor the physical and mental well-being of the maintenance team, e.g., ergonomic assessments, stress levels, etc. 15. Evaluate the cost-effectiveness of maintenance activities, e.g., budget comparisons, cost-benefit analyses, etc. 16. Avoid overlooking important maintenance tasks or issues, e.g., critical component checks, symptom monitoring, etc. 17. Avoid miscommunication or information gaps regarding maintenance progress, e.g., team updates, record discrepancies, etc. 18. Avoid maintenance activities causing disruptions to regular operations, e.g., unplanned downtime, operational conflicts, etc. 19. Avoid resource misallocation during maintenance, e.g., uneven workforce distribution, inadequate tool availability, etc. 20. Avoid failing to capture and apply learnings from maintenance activities, e.g., ignoring feedback, not updating best practices, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]