Start: Qualitative Model

Do You Have?

Performance Measures Identified

YES: Go to Performance Measures Scoped

NO: Go to The Play

The Play

Elicit or generate as many metrics as you think you’ll need prior to entering your finalization process. The AI prompt I’ve developed allows you to use the number of desired metrics as an input. The default is 20, which should be more than enough coverage.

Use it to

Generate at least 20 customer success metrics for each step to ensure that you have covered all of the factors necessary for your scope. If you are not comfortable with 20, try 30. The next step will discuss reducing that set as you zero-in on your final scope.

NEXT: Go to Performance Measures Scoped