Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
- Minimize the time it takes to set up comprehensive monitoring tools and systems, e.g., performance dashboards, real-time analytics, etc.
- Minimize the time it takes to establish key performance indicators (KPIs) relevant to the upgrade, e.g., response times, error rates, user engagement, etc.
- Minimize the time it takes to train staff on new monitoring procedures and tools, e.g., data interpretation, alert systems, etc.
- Minimize the time it takes to regularly review and analyze system performance data, e.g., throughput, uptime, transaction volumes, etc.
- Minimize the time it takes to identify and address any performance bottlenecks or issues promptly, e.g., resource allocation, code optimization, etc.
- Minimize the time it takes to communicate performance insights and findings to relevant stakeholders, e.g., technical teams, management, customers, etc.
- Minimize the time it takes to compare post-upgrade performance against pre-upgrade benchmarks, e.g., speed improvements, capacity increases, etc.
- Minimize the time it takes to adjust system configurations for optimal performance based on feedback and data, e.g., server settings, network adjustments, etc.
- Minimize the time it takes to develop and implement strategies for continuous performance improvement, e.g., iterative enhancements, scalability plans, etc.
- Minimize the time it takes to ensure system stability and reliability post-upgrade, e.g., failover mechanisms, redundancy checks, etc.
- Minimize the time it takes to conduct regular stress testing and scenario simulations, e.g., peak load conditions, disaster recovery drills, etc.
- Minimize the time it takes to evaluate the impact of the upgrade on user experience and satisfaction, e.g., usability studies, feedback surveys, etc.
- Minimize the time it takes to track and manage any security vulnerabilities exposed by the upgrade, e.g., penetration testing, security audits, etc.
- Minimize the time it takes to assess the cost-effectiveness and ROI of the upgrade, e.g., operational savings, increased revenue, etc.
- Minimize the time it takes to plan for future scalability and maintenance needs based on performance trends, e.g., resource upgrades, architecture changes, etc.
- Minimize the likelihood of overlooking critical system errors or malfunctions post-upgrade, e.g., log analysis, anomaly detection, etc.
- Minimize the time it takes to integrate user feedback into ongoing system enhancements and optimizations, e.g., feature requests, usability improvements, etc.
- Minimize the time it takes to coordinate with IT support teams for rapid resolution of performance issues, e.g., helpdesk communication, escalation procedures, etc.
- Minimize the time it takes to maintain compliance with regulatory and industry standards in system operations, e.g., data protection laws, quality standards, etc.
- Minimize the time it takes to document and report all post-upgrade performance findings and adjustments, e.g., change logs, performance reports, etc.
Customer Success Statements (PJTBD)
- Set up comprehensive monitoring tools and systems, e.g., performance dashboards, real-time analytics, etc.
- Establish key performance indicators (KPIs) relevant to the upgrade, e.g., response times, error rates, user engagement, etc.
- Train staff on new monitoring procedures and tools, e.g., data interpretation, alert systems, etc.
- Regularly review and analyze system performance data, e.g., throughput, uptime, transaction volumes, etc.
- Identify and address any performance bottlenecks or issues promptly, e.g., resource allocation, code optimization, etc.
- Communicate performance insights and findings to relevant stakeholders, e.g., technical teams, management, customers, etc.
- Compare post-upgrade performance against pre-upgrade benchmarks, e.g., speed improvements, capacity increases, etc.
- Adjust system configurations for optimal performance based on feedback and data, e.g., server settings, network adjustments, etc.
- Develop and implement strategies for continuous performance improvement, e.g., iterative enhancements, scalability plans, etc.
- Ensure system stability and reliability post-upgrade, e.g., failover mechanisms, redundancy checks, etc.
- Conduct regular stress testing and scenario simulations, e.g., peak load conditions, disaster recovery drills, etc.
- Evaluate the impact of the upgrade on user experience and satisfaction, e.g., usability studies, feedback surveys, etc.
- Track and manage any security vulnerabilities exposed by the upgrade, e.g., penetration testing, security audits, etc.
- Assess the cost-effectiveness and ROI of the upgrade, e.g., operational savings, increased revenue, etc.
- Plan for future scalability and maintenance needs based on performance trends, e.g., resource upgrades, architecture changes, etc.
- Avoid overlooking critical system errors or malfunctions post-upgrade, e.g., log analysis, anomaly detection, etc.
- Integrate user feedback into ongoing system enhancements and optimizations, e.g., feature requests, usability improvements, etc.
- Coordinate with IT support teams for rapid resolution of performance issues, e.g., helpdesk communication, escalation procedures, etc.
- Maintain compliance with regulatory and industry standards in system operations, e.g., data protection laws, quality standards, etc.
- Document and report all post-upgrade performance findings and adjustments, e.g., change logs, performance reports, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]