Success Metrics
There are two formatting options available. The tradition desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the utilitarian nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
- Minimize the time it takes to identify and analyze areas of improvement in the decision-making process, e.g., efficiency, effectiveness, stakeholder involvement, etc.
- Minimize the time it takes to collect feedback from participants involved in the decision process, e.g., surveys, interviews, focus groups, etc.
- Minimize the time it takes to benchmark the decision-making process against best practices or industry standards, e.g., comparison studies, performance metrics, etc.
- Minimize the time it takes to implement changes to the decision-making process based on lessons learned, e.g., procedural updates, guideline revisions, etc.
- Minimize the time it takes to train team members on new or improved decision-making methods and tools, e.g., workshops, training sessions, software tutorials, etc.
- Minimize the time it takes to review and update decision-making policies and procedures, e.g., policy revisions, process documentation, etc.
- Minimize the time it takes to integrate advanced technologies or tools to enhance decision-making, e.g., data analytics platforms, AI assistance, etc.
- Minimize the time it takes to establish a continuous improvement plan for the decision-making process, e.g., regular reviews, update cycles, etc.
- Minimize the time it takes to assess the impact of changes on decision outcomes and organizational performance, e.g., outcome analysis, performance indicators, etc.
- Minimize the time it takes to facilitate better communication and collaboration in future decision-making, e.g., collaborative tools, communication channels, etc.
- Minimize the time it takes to encourage a culture of transparency and inclusivity in decision-making, e.g., open forums, inclusive practices, etc.
- Minimize the time it takes to evaluate the effectiveness of risk assessment and management in decision-making, e.g., risk analysis methods, mitigation strategies, etc.
- Minimize the time it takes to develop more robust criteria for evaluating options and alternatives, e.g., scoring systems, evaluation matrices, etc.
- Minimize the time it takes to enhance the use of data and analytics in the decision-making process, e.g., data-driven approaches, analytical tools, etc.
- Minimize the time it takes to create mechanisms for faster response and adaptability in decision-making, e.g., agile methodologies, rapid response protocols, etc.
- Minimize the time it takes to incorporate stakeholder perspectives more effectively in future decisions, e.g., stakeholder analysis, engagement strategies, etc.
- Minimize the time it takes to document and share successful decision-making practices within the organization, e.g., case studies, best practice guides, etc.
- Minimize the time it takes to regularly review and adjust the decision-making framework to align with organizational changes, e.g., strategic shifts, structural changes, etc.
- Minimize the time it takes to develop training and development programs to enhance decision-making skills, e.g., leadership programs, decision-making workshops, etc.
- Minimize the likelihood of repeating past mistakes or inefficiencies in the decision-making process, e.g., learning from past decisions, avoiding known pitfalls, etc.
Customer Success Statements (PJTBD)
- Identify and analyze areas of improvement in the decision-making process, e.g., efficiency, effectiveness, stakeholder involvement, etc.
- Collect feedback from participants involved in the decision process, e.g., surveys, interviews, focus groups, etc.
- Benchmark the decision-making process against best practices or industry standards, e.g., comparison studies, performance metrics, etc.
- Implement changes to the decision-making process based on lessons learned, e.g., procedural updates, guideline revisions, etc.
- Train team members on new or improved decision-making methods and tools, e.g., workshops, training sessions, software tutorials, etc.
- Review and update decision-making policies and procedures, e.g., policy revisions, process documentation, etc.
- Integrate advanced technologies or tools to enhance decision-making, e.g., data analytics platforms, AI assistance, etc.
- Establish a continuous improvement plan for the decision-making process, e.g., regular reviews, update cycles, etc.
- Assess the impact of changes on decision outcomes and organizational performance, e.g., outcome analysis, performance indicators, etc.
- Facilitate better communication and collaboration in future decision-making, e.g., collaborative tools, communication channels, etc.
- Encourage a culture of transparency and inclusivity in decision-making, e.g., open forums, inclusive practices, etc.
- Evaluate the effectiveness of risk assessment and management in decision-making, e.g., risk analysis methods, mitigation strategies, etc.
- Develop more robust criteria for evaluating options and alternatives, e.g., scoring systems, evaluation matrices, etc.
- Enhance the use of data and analytics in the decision-making process, e.g., data-driven approaches, analytical tools, etc.
- Create mechanisms for faster response and adaptability in decision-making, e.g., agile methodologies, rapid response protocols, etc.
- Incorporate stakeholder perspectives more effectively in future decisions, e.g., stakeholder analysis, engagement strategies, etc.
- Document and share successful decision-making practices within the organization, e.g., case studies, best practice guides, etc.
- Regularly review and adjust the decision-making framework to align with organizational changes, e.g., strategic shifts, structural changes, etc.
- Develop training and development programs to enhance decision-making skills, e.g., leadership programs, decision-making workshops, etc.
- Avoid repeating past mistakes or inefficiencies in the decision-making process, e.g., learning from past decisions, avoiding known pitfalls, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]