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Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
How important is it that you… and How satisfied are you with your ability to…
- Minimize the time it takes to prepare the storage space for use, e.g., cleaning, setting up racks, etc.
- Minimize the time it takes to install necessary storage equipment or fixtures, e.g., shelves, pallets, etc.
- Minimize the time it takes to set up security measures in the storage space, e.g., locks, surveillance cameras, etc.
- Minimize the time it takes to arrange the storage space for efficient access and retrieval, e.g., aisle width, product grouping, etc.
- Minimize the time it takes to implement inventory management systems in the storage space, e.g., barcode scanners, inventory software, etc.
- Minimize the likelihood of damaging products during the storage space preparation, e.g., improper handling, accidents, etc.
- Minimize the time it takes to adjust the storage conditions to suit the products, e.g., temperature, humidity, etc.
- Minimize the likelihood of overlooking necessary preparations for the storage space, e.g., pest control, fire safety measures, etc.
- Minimize the time it takes to train staff on the use and maintenance of the storage space, e.g., safety procedures, inventory management, etc.
- Minimize the likelihood of failing to comply with storage regulations during the preparation phase, e.g., hazardous materials handling, waste disposal, etc.
- Minimize the time it takes to plan for potential expansion or contraction within the storage space, e.g., modular units, flexible layout, etc.
- Minimize the likelihood of experiencing disruptions or delays during the storage space preparation, e.g., equipment failure, supply shortages, etc.
- Minimize the time it takes to assess the effectiveness of the storage space preparation, e.g., space utilization, accessibility, etc.
- Minimize the likelihood of incurring additional costs due to poor preparation of the storage space, e.g., damage repairs, equipment replacement, etc.
- Minimize the time it takes to coordinate with external parties involved in the storage space preparation, e.g., equipment suppliers, contractors, etc.
- Minimize the likelihood of failing to consider future storage needs during the preparation phase, e.g., business expansion, seasonal fluctuations, etc.
- Minimize the time it takes to document the storage space preparation process for future reference, e.g., layout plans, equipment manuals, etc.
- Minimize the likelihood of overlooking the need for insurance coverage during the storage space preparation, e.g., property insurance, liability insurance, etc.
- Minimize the time it takes to ensure the environmental sustainability of the storage space preparation, e.g., energy-efficient equipment, waste reduction, etc.
- Minimize the likelihood of facing legal issues due to non-compliance with storage space preparation regulations, e.g., building codes, safety standards, etc.
Customer Success Statements (PJTBD)
How important is it that you can quickly and accurately… and How difficult is it for you to…
- Prepare the storage space for use, e.g., cleaning, setting up racks, etc.
- Install necessary storage equipment or fixtures, e.g., shelves, pallets, etc.
- Set up security measures in the storage space, e.g., locks, surveillance cameras, etc.
- Arrange the storage space for efficient access and retrieval, e.g., aisle width, product grouping, etc.
- Implement inventory management systems in the storage space, e.g., barcode scanners, inventory software, etc.
- Avoid damaging products during the storage space preparation, e.g., improper handling, accidents, etc.
- Adjust the storage conditions to suit the products, e.g., temperature, humidity, etc.
- Avoid overlooking necessary preparations for the storage space, e.g., pest control, fire safety measures, etc.
- Train staff on the use and maintenance of the storage space, e.g., safety procedures, inventory management, etc.
- Avoid failing to comply with storage regulations during the preparation phase, e.g., hazardous materials handling, waste disposal, etc.
- Plan for potential expansion or contraction within the storage space, e.g., modular units, flexible layout, etc.
- Avoid experiencing disruptions or delays during the storage space preparation, e.g., equipment failure, supply shortages, etc.
- Assess the effectiveness of the storage space preparation, e.g., space utilization, accessibility, etc.
- Avoid incurring additional costs due to poor preparation of the storage space, e.g., damage repairs, equipment replacement, etc.
- Coordinate with external parties involved in the storage space preparation, e.g., equipment suppliers, contractors, etc.
- Avoid failing to consider future storage needs during the preparation phase, e.g., business expansion, seasonal fluctuations, etc.
- Document the storage space preparation process for future reference, e.g., layout plans, equipment manuals, etc.
- Avoid overlooking the need for insurance coverage during the storage space preparation, e.g., property insurance, liability insurance, etc.
- Ensure the environmental sustainability of the storage space preparation, e.g., energy-efficient equipment, waste reduction, etc.
- Avoid facing legal issues due to non-compliance with storage space preparation regulations, e.g., building codes, safety standards, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]