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Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
How important is it that you… and How satisfied are you with your ability to…
- Minimize the time it takes to monitor the current storage conditions, e.g., temperature readings, humidity levels, etc.
- Minimize the likelihood of overlooking changes in storage conditions, e.g., sudden temperature spikes, increased humidity, etc.
- Minimize the time it takes to identify the need for adjustments in storage conditions, e.g., based on product requirements, seasonal changes, etc.
- Minimize the likelihood of incorrectly assessing the need for storage condition adjustments, e.g., misinterpretation of product requirements, overlooking seasonal changes, etc.
- Minimize the time it takes to implement the necessary adjustments in storage conditions, e.g., adjusting temperature controls, dehumidifiers, etc.
- Minimize the likelihood of improper implementation of storage condition adjustments, e.g., incorrect settings, faulty equipment, etc.
- Minimize the time it takes to verify the effectiveness of the storage condition adjustments, e.g., post-adjustment readings, product condition checks, etc.
- Minimize the likelihood of ineffective storage condition adjustments, e.g., insufficient temperature changes, ineffective dehumidification, etc.
- Minimize the time it takes to document the storage condition adjustments, e.g., recording changes, noting reasons for adjustments, etc.
- Minimize the likelihood of inaccurate documentation of storage condition adjustments, e.g., data entry errors, missing information, etc.
- Minimize the time it takes to communicate the storage condition adjustments to relevant parties, e.g., staff members, supervisors, etc.
- Minimize the likelihood of miscommunication regarding storage condition adjustments, e.g., unclear instructions, overlooked notifications, etc.
- Minimize the time it takes to train staff on implementing storage condition adjustments, e.g., operating temperature controls, using dehumidifiers, etc.
- Minimize the likelihood of staff errors in implementing storage condition adjustments, e.g., incorrect settings, misuse of equipment, etc.
- Minimize the time it takes to plan for future storage condition adjustments, e.g., based on forecasted weather, expected product changes, etc.
- Minimize the likelihood of poor planning for future storage condition adjustments, e.g., overlooking forecasts, misjudging product changes, etc.
- Minimize the time it takes to review the impact of storage condition adjustments on product quality, e.g., product checks, customer feedback, etc.
- Minimize the likelihood of negative impact on product quality due to storage condition adjustments, e.g., product spoilage, damage, etc.
- Minimize the time it takes to ensure compliance with regulations when adjusting storage conditions, e.g., health and safety standards, industry guidelines, etc.
- Minimize the likelihood of non-compliance with regulations when adjusting storage conditions, e.g., overlooked standards, outdated guidelines, etc.
Customer Success Statements (PJTBD)
How important is it that you can quickly and accurately… and How difficult is it for you to…
- Monitor the current storage conditions, e.g., temperature readings, humidity levels, etc.
- Avoid overlooking changes in storage conditions, e.g., sudden temperature spikes, increased humidity, etc.
- Identify the need for adjustments in storage conditions, e.g., based on product requirements, seasonal changes, etc.
- Avoid incorrectly assessing the need for storage condition adjustments, e.g., misinterpretation of product requirements, overlooking seasonal changes, etc.
- Implement the necessary adjustments in storage conditions, e.g., adjusting temperature controls, dehumidifiers, etc.
- Avoid improper implementation of storage condition adjustments, e.g., incorrect settings, faulty equipment, etc.
- Verify the effectiveness of the storage condition adjustments, e.g., post-adjustment readings, product condition checks, etc.
- Avoid ineffective storage condition adjustments, e.g., insufficient temperature changes, ineffective dehumidification, etc.
- Document the storage condition adjustments, e.g., recording changes, noting reasons for adjustments, etc.
- Avoid inaccurate documentation of storage condition adjustments, e.g., data entry errors, missing information, etc.
- Communicate the storage condition adjustments to relevant parties, e.g., staff members, supervisors, etc.
- Avoid miscommunication regarding storage condition adjustments, e.g., unclear instructions, overlooked notifications, etc.
- Train staff on implementing storage condition adjustments, e.g., operating temperature controls, using dehumidifiers, etc.
- Avoid staff errors in implementing storage condition adjustments, e.g., incorrect settings, misuse of equipment, etc.
- Plan for future storage condition adjustments, e.g., based on forecasted weather, expected product changes, etc.
- Avoid poor planning for future storage condition adjustments, e.g., overlooking forecasts, misjudging product changes, etc.
- Review the impact of storage condition adjustments on product quality, e.g., product checks, customer feedback, etc.
- Avoid negative impact on product quality due to storage condition adjustments, e.g., product spoilage, damage, etc.
- Ensure compliance with regulations when adjusting storage conditions, e.g., health and safety standards, industry guidelines, etc.
- Avoid non-compliance with regulations when adjusting storage conditions, e.g., overlooked standards, outdated guidelines, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]