Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
- Minimize the time it takes to identify optimal learning periods during the day, e.g., morning focus time, post-lunch energy dip, etc.
- Minimize the time it takes to allocate specific time blocks for focused study, e.g., uninterrupted morning hours, evening review sessions, etc.
- Minimize the time it takes to determine the duration of each learning session, e.g., short intense sessions, longer in-depth studies, etc.
- Minimize the time it takes to balance learning with other daily activities, e.g., work commitments, personal time, etc.
- Minimize the time it takes to integrate learning with practical application opportunities, e.g., real-world tasks, simulated scenarios, etc.
- Minimize the time it takes to adjust the learning schedule based on progress and feedback, e.g., increasing study time for complex topics, etc.
- Minimize the time it takes to incorporate rest and breaks into the learning schedule, e.g., short breaks every hour, day off each week, etc.
- Minimize the time it takes to identify and utilize peak mental performance times, e.g., early morning clarity, late-night focus, etc.
- Minimize the time it takes to adapt the learning schedule for different learning styles, e.g., visual, auditory, kinesthetic, etc.
- Minimize the time it takes to align learning objectives with scheduled topics, e.g., foundational concepts early, advanced topics later, etc.
- Minimize the time it takes to coordinate learning activities with collaborative partners, e.g., study groups, online forums, etc.
- Minimize the time it takes to assess the effectiveness of the learning schedule regularly, e.g., weekly reviews, monthly adjustments, etc.
- Minimize the time it takes to schedule consistent revision sessions, e.g., end of each topic, before assessments, etc.
- Minimize the time it takes to incorporate flexibility for unexpected changes, e.g., unscheduled work, personal emergencies, etc.
- Minimize the time it takes to plan for gradual increases in learning complexity, e.g., basic concepts first, advanced applications later, etc.
- Minimize the time it takes to ensure adequate time for concept reinforcement, e.g., repetition of key ideas, practical exercises, etc.
- Minimize the time it takes to integrate learning with real-life examples and case studies, e.g., industry-specific scenarios, historical events, etc.
- Minimize the time it takes to schedule for regular feedback and assessment, e.g., quizzes, peer reviews, instructor evaluations, etc.
- Minimize the likelihood of overwhelming the learner with excessive information, e.g., too many topics in one session, complex subjects without basics, etc.
- Minimize the likelihood of neglecting important topics or skills in the schedule, e.g., foundational principles, critical thinking exercises, etc.
Customer Success Statements (PJTBD)
- Identify optimal learning periods during the day, e.g., morning focus time, post-lunch energy dip, etc.
- Allocate specific time blocks for focused study, e.g., uninterrupted morning hours, evening review sessions, etc.
- Determine the duration of each learning session, e.g., short intense sessions, longer in-depth studies, etc.
- Balance learning with other daily activities, e.g., work commitments, personal time, etc.
- Integrate learning with practical application opportunities, e.g., real-world tasks, simulated scenarios, etc.
- Adjust the learning schedule based on progress and feedback, e.g., increasing study time for complex topics, etc.
- Incorporate rest and breaks into the learning schedule, e.g., short breaks every hour, day off each week, etc.
- Identify and utilize peak mental performance times, e.g., early morning clarity, late-night focus, etc.
- Adapt the learning schedule for different learning styles, e.g., visual, auditory, kinesthetic, etc.
- Align learning objectives with scheduled topics, e.g., foundational concepts early, advanced topics later, etc.
- Coordinate learning activities with collaborative partners, e.g., study groups, online forums, etc.
- Assess the effectiveness of the learning schedule regularly, e.g., weekly reviews, monthly adjustments, etc.
- Schedule consistent revision sessions, e.g., end of each topic, before assessments, etc.
- Incorporate flexibility for unexpected changes, e.g., unscheduled work, personal emergencies, etc.
- Plan for gradual increases in learning complexity, e.g., basic concepts first, advanced applications later, etc.
- Ensure adequate time for concept reinforcement, e.g., repetition of key ideas, practical exercises, etc.
- Integrate learning with real-life examples and case studies, e.g., industry-specific scenarios, historical events, etc.
- Schedule for regular feedback and assessment, e.g., quizzes, peer reviews, instructor evaluations, etc.
- Avoid overwhelming the learner with excessive information, e.g., too many topics in one session, complex subjects without basics, etc.
- Avoid neglecting important topics or skills in the schedule, e.g., foundational principles, critical thinking exercises, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]