Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
- Minimize the time it takes to transport hazardous material solutions to designated disposal sites, e.g., local treatment facilities, incineration plants, etc.
- Minimize the time it takes to ensure proper handling procedures during the disposal of hazardous materials, e.g., spill prevention, secure containment, etc.
- Minimize the time it takes to verify the correct method of disposal for each type of hazardous solution, e.g., neutralization, encapsulation, etc.
- Minimize the time it takes to confirm that disposal actions meet all safety and environmental standards, e.g., emission controls, waste treatment processes, etc.
- Minimize the time it takes to document and record the disposal process for compliance and tracking purposes, e.g., manifest forms, disposal certificates, etc.
- Minimize the time it takes to coordinate with disposal facilities to ensure timely and efficient processing of hazardous materials, e.g., scheduling drop-offs, confirming facility capabilities, etc.
- Minimize the time it takes to evaluate the effectiveness of the disposal method in neutralizing or minimizing the hazard, e.g., toxicity reduction, waste volume reduction, etc.
- Minimize the time it takes to assess the environmental impact post-disposal of hazardous solutions, e.g., groundwater monitoring, air quality tests, etc.
- Minimize the time it takes to ensure proper segregation of incompatible hazardous materials during disposal, e.g., separating acids from bases, isolating reactive materials, etc.
- Minimize the time it takes to verify the integrity and functionality of disposal equipment and machinery, e.g., pumps, containers, treatment systems, etc.
- Minimize the time it takes to establish emergency response procedures in case of disposal accidents, e.g., spill response plans, evacuation protocols, etc.
- Minimize the time it takes to confirm the disposal site’s adherence to its waste acceptance criteria, e.g., waste type specifications, concentration limits, etc.
- Minimize the time it takes to evaluate ongoing disposal needs for future hazardous material solutions, e.g., capacity planning, resource allocation, etc.
- Minimize the time it takes to identify opportunities for waste minimization or recycling in the disposal process, e.g., solvent recovery, material reclamation, etc.
- Minimize the time it takes to verify the training and competence of personnel involved in the disposal process, e.g., certification checks, skills assessments, etc.
- Minimize the likelihood of environmental contamination due to improper disposal techniques, e.g., leaching, airborne emissions, etc.
- Minimize the likelihood of accidents or injuries during the disposal process due to inadequate safety measures, e.g., spills, exposures, etc.
- Minimize the likelihood of non-compliance with regulatory requirements in the disposal process, e.g., fines, sanctions, legal challenges, etc.
- Minimize the likelihood of inefficient use of resources in the disposal process, e.g., excessive use of energy, overuse of disposal facilities, etc.
- Minimize the likelihood of failure to adequately document and report the disposal process, e.g., incomplete records, lack of transparency, etc.
Customer Success Statements (PJTBD)
- Transport hazardous material solutions to designated disposal sites, e.g., local treatment facilities, incineration plants, etc.
- Ensure proper handling procedures during the disposal of hazardous materials, e.g., spill prevention, secure containment, etc.
- Verify the correct method of disposal for each type of hazardous solution, e.g., neutralization, encapsulation, etc.
- Confirm that disposal actions meet all safety and environmental standards, e.g., emission controls, waste treatment processes, etc.
- Document and record the disposal process for compliance and tracking purposes, e.g., manifest forms, disposal certificates, etc.
- Coordinate with disposal facilities to ensure timely and efficient processing of hazardous materials, e.g., scheduling drop-offs, confirming facility capabilities, etc.
- Evaluate the effectiveness of the disposal method in neutralizing or minimizing the hazard, e.g., toxicity reduction, waste volume reduction, etc.
- Assess the environmental impact post-disposal of hazardous solutions, e.g., groundwater monitoring, air quality tests, etc.
- Ensure proper segregation of incompatible hazardous materials during disposal, e.g., separating acids from bases, isolating reactive materials, etc.
- Verify the integrity and functionality of disposal equipment and machinery, e.g., pumps, containers, treatment systems, etc.
- Establish emergency response procedures in case of disposal accidents, e.g., spill response plans, evacuation protocols, etc.
- Confirm the disposal site’s adherence to its waste acceptance criteria, e.g., waste type specifications, concentration limits, etc.
- Evaluate ongoing disposal needs for future hazardous material solutions, e.g., capacity planning, resource allocation, etc.
- Identify opportunities for waste minimization or recycling in the disposal process, e.g., solvent recovery, material reclamation, etc.
- Verify the training and competence of personnel involved in the disposal process, e.g., certification checks, skills assessments, etc.
- Avoid environmental contamination due to improper disposal techniques, e.g., leaching, airborne emissions, etc.
- Avoid accidents or injuries during the disposal process due to inadequate safety measures, e.g., spills, exposures, etc.
- Avoid non-compliance with regulatory requirements in the disposal process, e.g., fines, sanctions, legal challenges, etc.
- Avoid inefficient use of resources in the disposal process, e.g., excessive use of energy, overuse of disposal facilities, etc.
- Avoid failure to adequately document and report the disposal process, e.g., incomplete records, lack of transparency, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]