Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
- Minimize the time it takes to verify the finalization of the disposal process for hazardous materials, e.g., confirmation of waste treatment, certification of destruction, etc.
- Minimize the time it takes to confirm that all disposed materials have been processed according to the planned methods, e.g., checking disposal records, cross-referencing with initial waste manifests, etc.
- Minimize the time it takes to ensure that all documentation and reporting related to the disposal are complete and accurate, e.g., final manifests, disposal certificates, etc.
- Minimize the time it takes to verify the environmental safety of the disposal site post-disposal, e.g., soil and water testing, emission monitoring, etc.
- Minimize the time it takes to confirm that all regulatory and compliance requirements have been met, e.g., checking against EPA standards, local waste management laws, etc.
- Minimize the time it takes to ensure that no residual hazardous material remains at the disposal or processing site, e.g., visual inspections, contamination checks, etc.
- Minimize the time it takes to verify the proper decontamination of equipment and vehicles used in the disposal process, e.g., cleaning records, inspection reports, etc.
- Minimize the time it takes to evaluate the overall effectiveness and efficiency of the disposal process, e.g., time taken, resources used, etc.
- Minimize the time it takes to assess the need for follow-up actions or additional monitoring post-disposal, e.g., ongoing environmental assessments, additional clean-up, etc.
- Minimize the time it takes to confirm the satisfaction of all stakeholder requirements regarding the disposal process, e.g., client approvals, community feedback, etc.
- Minimize the time it takes to ensure that all involved personnel have completed their roles in the disposal process, e.g., task completion confirmations, staff debriefings, etc.
- Minimize the time it takes to verify the proper disposal of any secondary waste generated during the process, e.g., contaminated PPE, cleaning materials, etc.
- Minimize the time it takes to assess and plan for any potential long-term impacts of the disposal on the environment, e.g., future monitoring, remediation plans, etc.
- Minimize the time it takes to confirm that all financial transactions related to the disposal are settled, e.g., processing fees, vendor payments, etc.
- Minimize the time it takes to evaluate opportunities for improvement in future disposal processes, e.g., process optimization, cost reduction strategies, etc.
- Minimize the likelihood of incomplete or inaccurate disposal processes leading to regulatory non-compliance, e.g., missed documentation, overlooked standards, etc.
- Minimize the likelihood of environmental contamination due to oversight in the disposal completion process, e.g., residual waste, unchecked emissions, etc.
- Minimize the likelihood of unresolved issues post-disposal leading to additional costs or legal implications, e.g., unaddressed contamination, community complaints, etc.
- Minimize the likelihood of miscommunication or misunderstandings regarding the completion of disposal activities, e.g., with clients, regulatory bodies, etc.
- Minimize the likelihood of future environmental or health risks due to inadequate post-disposal monitoring and assessment, e.g., long-term contamination, health hazards, etc.
Customer Success Statements (PJTBD)
- Verify the finalization of the disposal process for hazardous materials, e.g., confirmation of waste treatment, certification of destruction, etc.
- Confirm that all disposed materials have been processed according to the planned methods, e.g., checking disposal records, cross-referencing with initial waste manifests, etc.
- Ensure that all documentation and reporting related to the disposal are complete and accurate, e.g., final manifests, disposal certificates, etc.
- Verify the environmental safety of the disposal site post-disposal, e.g., soil and water testing, emission monitoring, etc.
- Confirm that all regulatory and compliance requirements have been met, e.g., checking against EPA standards, local waste management laws, etc.
- Ensure that no residual hazardous material remains at the disposal or processing site, e.g., visual inspections, contamination checks, etc.
- Verify the proper decontamination of equipment and vehicles used in the disposal process, e.g., cleaning records, inspection reports, etc.
- Evaluate the overall effectiveness and efficiency of the disposal process, e.g., time taken, resources used, etc.
- Assess the need for follow-up actions or additional monitoring post-disposal, *e.g., ongoing environmental assessments, additional clean-up, etc.*
- Confirm the satisfaction of all stakeholder requirements regarding the disposal process, e.g., client approvals, community feedback, etc.
- Ensure that all involved personnel have completed their roles in the disposal process, e.g., task completion confirmations, staff debriefings, etc.
- Verify the proper disposal of any secondary waste generated during the process, e.g., contaminated PPE, cleaning materials, etc.
- Assess and plan for any potential long-term impacts of the disposal on the environment, e.g., future monitoring, remediation plans, etc.
- Confirm that all financial transactions related to the disposal are settled, e.g., processing fees, vendor payments, etc.
- Evaluate opportunities for improvement in future disposal processes, e.g., process optimization, cost reduction strategies, etc.
- Avoid incomplete or inaccurate disposal processes leading to regulatory non-compliance, e.g., missed documentation, overlooked standards, etc.
- Avoid environmental contamination due to oversight in the disposal completion process, e.g., residual waste, unchecked emissions, etc.
- Avoid unresolved issues post-disposal leading to additional costs or legal implications, e.g., unaddressed contamination, community complaints, etc.
- Avoid miscommunication or misunderstandings regarding the completion of disposal activities, e.g., with clients, regulatory bodies, etc.
- Avoid future environmental or health risks due to inadequate post-disposal monitoring and assessment, e.g., long-term contamination, health hazards, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]