Document the cleaning process

Success Metrics

There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.

This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.

Desired Outcome Statements (ODI)

❔

How important is it that you… and How satisfied are you with your ability to…

Minimize the time it takes to record the cleaning steps, e.g., writing down procedures, noting techniques, etc.
Minimize the time it takes to document the cleaning supplies used, e.g., listing detergents, noting quantities, etc.
Minimize the time it takes to capture before and after photos, e.g., taking pictures, organizing images, etc.
Minimize the time it takes to document any issues encountered, e.g., noting stains, recording damages, etc.
Minimize the time it takes to record the duration of the cleaning process, e.g., noting start and end times, tracking time spent on each step, etc.
Minimize the time it takes to document the effectiveness of the cleaning methods, e.g., noting stain removal, recording cleanliness levels, etc.
Minimize the time it takes to document any adjustments made during cleaning, e.g., changing methods, using different supplies, etc.
Minimize the time it takes to record the condition of the product before cleaning, e.g., noting wear and tear, documenting existing stains, etc.
Minimize the time it takes to record the condition of the product after cleaning, e.g., noting improvements, documenting remaining issues, etc.
Minimize the time it takes to document the safety measures taken, e.g., noting protective gear used, recording safety protocols followed, etc.
Minimize the time it takes to document the environmental impact of the cleaning process, e.g., noting eco-friendly products used, recording waste generated, etc.
Minimize the time it takes to document the cost of the cleaning process, e.g., noting supply costs, recording labor costs, etc.
Minimize the time it takes to document feedback from team members, e.g., noting suggestions, recording observations, etc.
Minimize the time it takes to document feedback from customers, e.g., noting satisfaction levels, recording complaints, etc.
Minimize the time it takes to document compliance with regulations, e.g., noting safety standards followed, recording adherence to guidelines, etc.
Minimize the time it takes to document the tools and equipment used, e.g., listing vacuum cleaners, noting brushes, etc.
Minimize the time it takes to document the cleaning area setup, e.g., noting organization, recording layout, etc.
Minimize the time it takes to document the disposal of waste, e.g., noting types of waste, recording disposal methods, etc.
Minimize the time it takes to document the overall efficiency of the cleaning process, e.g., noting time saved, recording resource usage, etc.
Minimize the likelihood of missing important details during documentation, e.g., using checklists, following standardized forms, etc.

Customer Success Statements (PJTBD)

❓

How important is it that you can quickly and accurately… and How difficult is it for you to…

Record the cleaning steps, e.g., writing down procedures, noting techniques, etc.
Document the cleaning supplies used, e.g., listing detergents, noting quantities, etc.
Capture before and after photos, e.g., taking pictures, organizing images, etc.
Document any issues encountered, e.g., noting stains, recording damages, etc.
Record the duration of the cleaning process, e.g., noting start and end times, tracking time spent on each step, etc.
Document the effectiveness of the cleaning methods, e.g., noting stain removal, recording cleanliness levels, etc.
Document any adjustments made during cleaning, e.g., changing methods, using different supplies, etc.
Record the condition of the product before cleaning, e.g., noting wear and tear, documenting existing stains, etc.
Record the condition of the product after cleaning, e.g., noting improvements, documenting remaining issues, etc.
Document the safety measures taken, e.g., noting protective gear used, recording safety protocols followed, etc.
Document the environmental impact of the cleaning process, e.g., noting eco-friendly products used, recording waste generated, etc.
Document the cost of the cleaning process, e.g., noting supply costs, recording labor costs, etc.
Document feedback from team members, e.g., noting suggestions, recording observations, etc.
Document feedback from customers, e.g., noting satisfaction levels, recording complaints, etc.
Document compliance with regulations, e.g., noting safety standards followed, recording adherence to guidelines, etc.
Document the tools and equipment used, e.g., listing vacuum cleaners, noting brushes, etc.
Document the cleaning area setup, e.g., noting organization, recording layout, etc.
Document the disposal of waste, e.g., noting types of waste, recording disposal methods, etc.
Document the overall efficiency of the cleaning process, e.g., noting time saved, recording resource usage, etc.
Avoid missing important details during documentation, e.g., using checklists, following standardized forms, etc.

Test Fit Structure

Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.

As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]