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Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
How important is it that you… and How satisfied are you with your ability to…
- Minimize the time it takes to identify the types of waste, e.g., chemical waste, organic waste, etc.
- Minimize the time it takes to segregate waste, e.g., separating recyclables, hazardous materials, etc.
- Minimize the time it takes to gather waste disposal supplies, e.g., trash bags, recycling bins, etc.
- Minimize the time it takes to ensure waste is properly contained, e.g., sealing bags, using appropriate containers, etc.
- Minimize the time it takes to transport waste to disposal areas, e.g., using carts, carrying by hand, etc.
- Minimize the time it takes to ensure waste is disposed of in the correct location, e.g., recycling centers, hazardous waste facilities, etc.
- Minimize the time it takes to ensure waste disposal complies with regulations, e.g., following local guidelines, adhering to safety standards, etc.
- Minimize the time it takes to ensure waste disposal is environmentally friendly, e.g., using biodegradable bags, minimizing landfill use, etc.
- Minimize the time it takes to ensure hazardous waste is handled safely, e.g., using protective gear, following safety protocols, etc.
- Minimize the time it takes to ensure waste disposal areas are clean, e.g., wiping down surfaces, removing debris, etc.
- Minimize the time it takes to ensure waste disposal areas are secure, e.g., locking bins, using secure containers, etc.
- Minimize the time it takes to ensure waste is disposed of promptly, e.g., scheduling regular pickups, avoiding accumulation, etc.
- Minimize the time it takes to ensure waste disposal does not cause contamination, e.g., using liners, avoiding spills, etc.
- Minimize the time it takes to ensure waste disposal does not attract pests, e.g., using sealed containers, maintaining cleanliness, etc.
- Minimize the time it takes to ensure waste disposal does not cause odors, e.g., using odor absorbers, sealing bags tightly, etc.
- Minimize the time it takes to ensure waste disposal does not cause harm to the environment, e.g., avoiding toxic chemicals, using eco-friendly methods, etc.
- Minimize the time it takes to ensure waste disposal does not cause harm to people, e.g., using protective gear, following safety protocols, etc.
- Minimize the time it takes to document waste disposal, e.g., recording types of waste, noting disposal methods, etc.
- Minimize the time it takes to ensure waste disposal is cost-effective, e.g., using efficient methods, minimizing waste, etc.
- Minimize the likelihood of improper waste disposal, e.g., training staff, providing clear instructions, etc.
Customer Success Statements (PJTBD)
How important is it that you can quickly and accurately… and How difficult is it for you to…
- Identify the types of waste, e.g., chemical waste, organic waste, etc.
- Segregate waste, e.g., separating recyclables, hazardous materials, etc.
- Gather waste disposal supplies, e.g., trash bags, recycling bins, etc.
- Ensure waste is properly contained, e.g., sealing bags, using appropriate containers, etc.
- Transport waste to disposal areas, e.g., using carts, carrying by hand, etc.
- Ensure waste is disposed of in the correct location, e.g., recycling centers, hazardous waste facilities, etc.
- Ensure waste disposal complies with regulations, e.g., following local guidelines, adhering to safety standards, etc.
- Ensure waste disposal is environmentally friendly, e.g., using biodegradable bags, minimizing landfill use, etc.
- Ensure hazardous waste is handled safely, e.g., using protective gear, following safety protocols, etc.
- Ensure waste disposal areas are clean, e.g., wiping down surfaces, removing debris, etc.
- Ensure waste disposal areas are secure, e.g., locking bins, using secure containers, etc.
- Ensure waste is disposed of promptly, e.g., scheduling regular pickups, avoiding accumulation, etc.
- Ensure waste disposal does not cause contamination, e.g., using liners, avoiding spills, etc.
- Ensure waste disposal does not attract pests, e.g., using sealed containers, maintaining cleanliness, etc.
- Ensure waste disposal does not cause odors, e.g., using odor absorbers, sealing bags tightly, etc.
- Ensure waste disposal does not cause harm to the environment, e.g., avoiding toxic chemicals, using eco-friendly methods, etc.
- Ensure waste disposal does not cause harm to people, e.g., using protective gear, following safety protocols, etc.
- Document waste disposal, e.g., recording types of waste, noting disposal methods, etc.
- Ensure waste disposal is cost-effective, e.g., using efficient methods, minimizing waste, etc.
- Avoid improper waste disposal, e.g., training staff, providing clear instructions, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]