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Success Metrics
There are two formatting options available. The traditional desired outcome statement is a structure used in the Outcome-Driven Innovation methodology. Since many stakeholders - especially when involved with marketing or UX teams - push back on the awkward nature of desired outcomes statements since people don’t talk like that, the alternative is a natural language structure that gets to the heart of the outcome and tries to avoid tasks and activities where feasible.
This catalog contains 20 potential metrics using each formatting option. You will likely need to reduce this set for a survey. The number of statements that have been generated is arbitrary and can be expanded to accommodate your needs.
Desired Outcome Statements (ODI)
How important is it that you… and How satisfied are you with your ability to…
- Minimize the time it takes to select appropriate containers for hazardous material disposal, e.g., chemical-resistant drums, sealable bags, etc.
- Minimize the time it takes to verify the compatibility of containers with specific hazardous materials, e.g., reactivity with chemicals, suitability for sharps, etc.
- Minimize the time it takes to determine the required container size based on the quantity of hazardous materials, e.g., small vials for laboratory waste, large drums for industrial waste, etc.
- Minimize the time it takes to ensure containers meet safety and regulatory standards for hazardous waste, e.g., DOT specifications, UN ratings, etc.
- Minimize the time it takes to identify suppliers for specialized disposal containers, e.g., vendors for biohazard containers, suppliers of high-density polyethylene drums, etc.
- Minimize the time it takes to assess the durability and integrity of disposal containers, e.g., thickness, seal quality, resistance to punctures, etc.
- Minimize the time it takes to evaluate the cost-effectiveness of various container options, e.g., disposable vs. reusable, rental vs. purchase, etc.
- Minimize the time it takes to establish the ease of handling and transportation of disposal containers, e.g., weight, mobility, stacking capability, etc.
- Minimize the time it takes to verify the availability of container labels and signage for hazardous material identification, e.g., OSHA labels, hazard symbols, etc.
- Minimize the time it takes to determine the environmental impact of disposal container materials, e.g., recyclability, degradation rate, etc.
- Minimize the time it takes to identify secure storage options for filled disposal containers, e.g., locked facilities, designated hazardous material areas, etc.
- Minimize the time it takes to evaluate the container's compatibility with disposal facility requirements, e.g., facility-specific guidelines, acceptance criteria, etc.
- Minimize the time it takes to assess the container's ability to prevent leakage and spillage of hazardous materials, e.g., gasket seals, locking lids, etc.
- Minimize the time it takes to determine the shelf life and expiration of disposal containers, e.g., material degradation, UV resistance, etc.
- Minimize the time it takes to verify the ease of container labeling and documentation, e.g., surface for writing, adherence of labels, etc.
- Minimize the likelihood of selecting containers that fail to contain hazardous materials safely, e.g., breaches, leaks, chemical reactions, etc.
- Minimize the likelihood of non-compliance with regulatory standards due to improper container selection, e.g., fines, legal actions, etc.
- Minimize the likelihood of inadequate container durability leading to accidental exposures, e.g., breakage, punctures, etc.
- Minimize the likelihood of misidentification of hazardous materials due to inadequate labeling, e.g., incorrect hazard symbols, missing information, etc.
- Minimize the likelihood of environmental harm due to improper disposal container materials, e.g., non-recyclable plastics, toxic additives, etc.
Customer Success Statements (PJTBD)
How important is it that you can quickly and accurately… and How difficult is it for you to…
- Select appropriate containers for hazardous material disposal, e.g., chemical-resistant drums, sealable bags, etc.
- Verify the compatibility of containers with specific hazardous materials, e.g., reactivity with chemicals, suitability for sharps, etc.
- Determine the required container size based on the quantity of hazardous materials, e.g., small vials for laboratory waste, large drums for industrial waste, etc.
- Ensure containers meet safety and regulatory standards for hazardous waste, e.g., DOT specifications, UN ratings, etc.
- Identify suppliers for specialized disposal containers, e.g., vendors for biohazard containers, suppliers of high-density polyethylene drums, etc.
- Assess the durability and integrity of disposal containers, e.g., thickness, seal quality, resistance to punctures, etc.
- Evaluate the cost-effectiveness of various container options, e.g., disposable vs. reusable, rental vs. purchase, etc.
- Establish the ease of handling and transportation of disposal containers, e.g., weight, mobility, stacking capability, etc.
- Verify the availability of container labels and signage for hazardous material identification, e.g., OSHA labels, hazard symbols, etc.
- Determine the environmental impact of disposal container materials, e.g., recyclability, degradation rate, etc.
- Identify secure storage options for filled disposal containers, *e.g., locked facilities, designated hazardous material areas, etc.*
- Evaluate the container's compatibility with disposal facility requirements, e.g., facility-specific guidelines, acceptance criteria, etc.
- Assess the container's ability to prevent leakage and spillage of hazardous materials, e.g., gasket seals, locking lids, etc.
- Determine the shelf life and expiration of disposal containers, e.g., material degradation, UV resistance, etc.
- Verify the ease of container labeling and documentation, e.g., surface for writing, adherence of labels, etc.
- Avoid selecting containers that fail to contain hazardous materials safely, e.g., breaches, leaks, chemical reactions, etc.
- Avoid non-compliance with regulatory standards due to improper container selection, e.g., fines, legal actions, etc.
- Avoid inadequate container durability leading to accidental exposures, e.g., breakage, punctures, etc.
- Avoid misidentification of hazardous materials due to inadequate labeling, e.g., incorrect hazard symbols, missing information, etc.
- Avoid environmental harm due to improper disposal container materials, e.g., non-recyclable plastics, toxic additives, etc.
Test Fit Structure
Apply this to Customer Success Statements only. Everything should fit together nicely. Here’s an article where I introduced the concept. Feel free to devise your own version for Desired Outcome Statements as this does not apply to their format directly.
As a(n) [end user] + who is + [Job] you're trying to [success statement] + "faster and more accurately" so that you can successfully [Job Step]